Studio One Setup and Troubleshooting: Impact

Impact Setup & Troubleshooting

This page is applicable to the following products: Impact GX49, GX61, LX25+, LX49+, LX61+ and LX88+.

For original LX or iX series controllers, please see this page page for installers.

Important: Make sure that you install the Studio One integration files for Impact after installing Studio One. If you accidentally ran our installer before installing Studio One, Studio One will not recognize your Impact series keyboard. In that case, simply run our latest Studio One support installers again. You can find the latest installers on your Account page.

Installation for version 4 and above

  1. With your Impact series keyboard connected and powered on run the Impact support installer you downloaded from the ‘My Account’ section of the Nektar website after registering Impact. Here are those instructions.
  2. Now launch Studio One.
  3. From the Studio One menu navigate to ‘Preferences’ (in MacOS) or ‘Options’ (in Windows) and select ‘External Devices’ (Image 1).
  4. If your ‘External Devices’ window already shows two Impact LX devices (Image 1) you are ready to go. Move on to step 8.
  5. However if you see only one or no devices you will need to click the ‘Add…’ button to add them manually.
  6. Choose the missing Impact GX/LX** Control and/or Impact GX/LX** Keyboard from the Nektar folder (Images 2 and 3) and click ‘OK’.
  7. Make sure the ‘Receive From’ & ‘Send To’ ports are set up according to the table below. (Image 1). Impact LX is used an example but it applies equally to Impact GX:
    MacOS: Send To Receive From
    Impact LX** Control Impact LX** MIDI1 Impact LX** MIDI2
    Impact LX** Keyboard Not connected Impact LX** MIDI1
    Windows: Send To Receive From
    Impact LX** Control Impact LX** MIDIIN2(ImpactLX**)
    Impact LX** Keyboard Not connected Impact LX**

    Note: ‘Impact LX**’ where ** represents the Impact keyboard model you are using.

  8. Click ‘OK’ to close the ‘Preferences’ window.
  9. Create a new project or open an existing one.
  10. Press the play button on the Impact keyboard (if you are using an Impact iX, you will need to put the buttons in Transport mode) to confirm that Impact is communicating with Studio One.

Installation for version 3.5 and below

  1. With your Impact series keyboard connected and powered on run the Impact support installer you downloaded from the ‘My Account’ section of the Nektar website after registering Impact. Here are those instructions.
  2. Now launch Studio One.
  3. From the Studio One menu navigate to ‘Preferences’ (in OS X) or ‘Options’ (in Windows) and select ‘External Devices’ (image 1 OS X and image 4 Windows).
  4. If your ‘External Devices’ window already shows two Impact LX devices (image 1, image 4) you are ready to go. Move on to step 8.
  5. However if you see only one or no devices you will need to click the ‘Add…’ button to add them manually.
  6. Choose the missing Impact GX/LX** Control and/or Impact GX/LX** Keyboard from the Nektar folder (image 2 and 3 OS X, image 5 and 6 Windows) and click ‘OK’.
  7. Make sure the ‘Receive From’ & ‘Send To’ ports are set up according to the table below. (image 1 OS X and image 4 Windows). Impact LX is used an example but it applies equally to Impact GX:
    OS X: Send To Receive From
    Impact LX** Control Not connected Impact LX** MIDI2
    Impact LX** Keyboard Impact LX** MIDI1 Impact LX** MIDI1
    Windows: Send To Receive From
    Impact LX** Control Not connected MIDIIN2(ImpactLX**)
    Impact LX** Keyboard Impact LX** Impact LX**

    Note: ‘Impact LX**’ where ** represents the Impact keyboard model you are using.

  8. Click ‘OK’ to close the ‘Preferences’ window.
  9. Create a new project or open an existing one.
  10. Press the play button on the Impact keyboard (if you are using an Impact iX, you will need to put the buttons in Transport mode) to confirm that Impact is communicating with Studio One.

Troubleshooting

Studio One 5.1 and above
If you have already started Studio One 5.1, with an older version of our Presonus Support and encountered an error message or crash, please run the latest installer from your account page, then navigate to the External Devices menu in Studio One and remove any External Device configurations for Nektar devices. After clicking the ‘Remove’ button, click ‘No’, so that the controllers files are not deleted. Then restart Studio One, so that the controller can be detected as if it were the first time.

If you were using your controller with Studio One 5.0.2 or earlier, please remove the devices from the ‘External Devices’ menu in Studio One, before installing this update.


If you cannot control Studio One’s included instruments or you are unable to use the Control Link system to assign controls from Instrument Mode, make sure that the ‘Impact LX+ Control’ device is in focus. Every plug-in window has a drop down menu, in the upper-right corner, which allows you to select which controller is currently in focus. (See image)


Patch Changes
If you find that the [< Patch] and [Patch >] buttons don’t work when controlling a third-party plug-in, it’s likely because the plug-in uses it’s own patch browser. The Patch buttons on the Impact series control the patch navigation functions of the DAW, so you may need to save the plug-ins presets in your DAWs patch format, before you can use the Patch buttons on the Impact controller for patch navigation. You can find more information about saving patches in your DAW, in the documentation for that program.


  • If you are using an original Impact LX or iX controller with Studio One 4 or above you will need to follow the instructions on this page.
  • If you see your Impact controllers in the External Devices window but transport and other control surface functions are not working, please reinstall the Studio One support files.
  • If you have manually removed your Impact controllers you will need to reinstall the Studio One support files in order to use them Studio One again.

Contact to Listing Owner

Captcha Code