[Last Updated: 22 May 2018]
Nektar Technology, Inc. respects and protects your privacy. We are committed to acting in accordance with the respective legal regulations such as the EU General Data Protection Regulation (GDPR) and EU-US Privacy Shield Principles and will only collect, process and store data with your prior consent and to the extent required, to provide our services to you.
We collect two types of information:
Direct information you actively provide to us.
Indirect information gathered through aggregating tracking information from the use of our website (“cookies”).
The following declaration provides an overview of what data is requested on our website, how we use this data, in which way you can receive information about data you have provided to us and the security means we take to protect your data.
Direct information you actively provide to us
In order to provide our services to you (including but not limited to access to downloadable software, updates or product support), we require you to provide us with personal information by filling in forms on our site. We collect information: • When you buy our goods online (account information, e-mail, contact details)
• When you sign up for our newsletter or create a user account (e-mail, contact details)
• When you register a product for the purpose of software delivery and support (product details, purchase history, e-mail, contact details)
• When you contact our support via our website (e-mail, name, subject, communication)
• When you take part in any of our campaigns or surveys (e-mail, contact details and other data as specified in the special terms for the campaign)
To submit your information, you are required to click an “Accept”, “Submit”, “Buy” or similarly named button, through which action you give us permission to store and use your data. We do not collect direct information without your explicit consent, if a form for example is abandoned prior to the submission of data.
Indirect information we may collect from you
When you visit our website, we may automatically collect site usage data from you using standard internet technologies. This is solely done for internal and statistical purposes in order to optimize our website and services. This includes: pages viewed, system information such as browser, operating system, device, querying domain, search engines used, names of downloaded files, date and time of access and your IP address. For usage data collection we are using Netsuite’s internal web analysis tool. We do not use or transfer data to “Google Analytics”.
Access, correct, update or delete your personal information
Please note, that you need a user account in order to register your product and be eligible for software downloads and updates as set forth in the software license agreement that came with your product. If you have questions about our web services, experience any problems, would like a copy of your data stored with us or want your account deleted, please contact firstname.lastname@example.org
How we use your data
A great user experience can only be achieved by understanding how our website and products are used.
To help the process we collect data to:
• Understand which web pages are useful and which need improving.
• Deliver on your request to get regular information about our products and services.
• Provide an effective setup service when products require software downloads and supporting files.
• Enable us to contact you with information about updates.
• Allow you to authorize a software product according to our terms and conditions for that product.
• Provide our technical support with as much upfront information as possible, to help answer your questions efficiently and fast.
• Processing of orders, payments and delivery of goods through our store.
• Comply with applicable laws.
Sharing Personal Data with Third Parties
We do not transfer your data to a 3rd party, unless we are required to do so in order to process payment, deliver an order or comply with a legal inquiry that forces us to do so.
International Data Transfers
Security measures to protect your data
We have taken a variety of security measures to protect personal information to the extent that it is required and reasonable. We use Oracle Netsuite as a single database for all data, so there is no transfer between systems that potentially could prove vulnerable to hacking or interception of data.
Netsuite is a Safe Harbor Organization. As a US based corporation doing business globally we have a responsibility to provide the best security of personal data possible and Netsuite’s adherence to the EU-US Safe Harbor Privacy Shield Principles is key when it comes to the safe transfer of personal data between EU and US. It delivers big company security that would not normally be accessible to a company of our size.
Access to data is limited to authorized persons pursuant to this privacy statement. Only staff that are trained in matters of security and data processing processes and that require information to complete a special task (such as support or completing an order) have access to personal information.
Please note, that we can not guarantee complete data privacy when communicating via email.
Links to external services from social networks
Our website has links to our Facebook page but we have not implemented any plugins provided by Facebook. Clicking on a link will take you directly to our Facebook page. None of your data is transferred to Facebook as a result of our links to Facebook.The sole responsibility for Facebook and its website lies with Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.
None of your data is transferred to Facebook as a result of our links to Facebook. Information regarding the purpose & scope of data collection, the further processing and use of your data by Facebook and information regarding settings for the protection of your privacy is documented in Facebook’s own privacy rules available at www.facebook.com/policy.php.
Our website has embedded YouTube videos as well as links to our YouTube page. None of your data is initially transferred to YouTube as a result of our links to this service.If you click on a YouTube link, you will be taken directly to the corresponding YouTube video. Personal data is only transmitted to YouTube if you are logged into your Google user account on the device you are using. In this case, YouTube will be informed that you have visited our website. Sole responsibility for YouTube and its websites lies with YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA
Information regarding the purpose & scope of data collection, the further processing and use of your data by Facebook and information regarding settings for the protection of your privacy is documented in Facebook’s own privacy rules available at https://policies.google.com/privacy.
This website and its services is not directed at individuals under the age of 16. We do not wish to receive or knowingly collect personal information from such individuals without prior parental consent and consistent with applicable laws. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we will take steps to delete this information.
Retention of Data
We only store information about you in order to deliver the services you requested. Once the collected information is no longer needed for this purpose, it is deleted from our servers. We will only keep information required to comply with certain laws, regulatory requests or law enforcement for longer periods (such as for taxation, corporate governance or financial reporting legislation purposes).
We take privacy and confidentiality seriously, that’s why the nektar.online web site uses 256-bit SSL encryption via Secure HTTP (https:) pages anywhere that private information or credit card data is required to be submitted by a user of the site.
When you register with the nektar.online site (or become a subscriber or shopper) you create a unique My Account record for yourself. All transmission of sensitive data to and from the nektar.online site (such as when you update your My Account information, buy something in our Shop, change passwords, address details and such-like) takes place within a secure, 2048-bit encrypted, environment. Your browser should display a locked/closed padlock icon in its status bar whenever Secure HTTP connections are being used. Where forms are used for you to submit data to the site, the locked padlock helps you identify such pages. PC users may verify the security of any web page by right-clicking on such pages and selecting “Properties” from the pop-up menu. The resulting window explains what level of encryption is being used on that page.
Our contact for data protection issues
Please direct any questions on the topic of data protection or the assertion of the rights of the persons affected to the address listed below:
Nektar Technology, Inc
655 North Central Avenue 17th Floor