Troubleshooting in Windows: Panorama P Series

In some cases Windows may not associate Panorama with its driver correctly. Panorama may be recognized by your computer as a Class Compliant USB MIDI device but your DAW won’t be able to Auto-Detect it.

1. Open the search bar and type ‘Device Manager’ (Image 1).
2. Select device manager from the top of the search results.
3. With Device manager open click on the ‘>’ icon next to Sound, video and game controllers.
4. Now right click on Nektar Panorama P1/P4/P6 and select ‘Update Driver Software…’ (Image 2).
5. Choose ‘Browse my computer for driver software’ (Image 3).
6. Click ‘Let me pick from a list of device drivers on my computer’ (Image 4).
7. Select ‘Nektar Technology USB MIDI’, ‘Nektar Panorama P1’ or ‘Nektar Panorama P6’ then click ‘Next’ (image 5) .
   Note: If you see more than version listed on this page, choose the most recent one.

Thats it. Panorama should now be detected by your DAW. If you’re still having trouble please check the links below or contact one of our support staff.

Windows 10 MIDI port issue

We have seen an issue with some Windows 10 20H2 installations, especially on computers with Intel Tiger Lake processors. The problem seems to affect a lot of class compliant USB MIDI and Audio devices.

We have had some reports that simply running the automatic update utility in Windows will fix the problem but that doesn’t seem to work for everyone.

You can check the Device Manager for a device called ‘Intel Smart Sound For USB Audio’ and disable it:

1. Right-click on the Windows button in the lower-left corner of your screen.
2. Select ‘Device Manager’.
3. Expand the ‘Sound, Video and Game controllers’ category.
4. If you see a device called ‘Intel Smart Sound For USB Audio’, right click on it and select ‘Disable’.

Once you have done that, restart your computer with the controller connected. Applications should be able to see the controller’s ports at that point.

1. Open the Start Menu and right-click on ‘Computer’.
2. Click ‘Properties’.
3. Click ‘Device Manager’.
4. Click on the ‘+’ next to Sound, Video and Game Controllers.
5. Right-Click on ‘Panorama P*’ and select ‘Update Driver Software’ (where * represents the Panorama model you are using).
6. Click ‘Browse my computer for driver software’.
7. Click ‘Let me pick from a list of device drivers on my computer’.
8. Select ‘Nektar Technology USB MIDI’. 
9. Click ‘OK’.
   Note: If you see more than version listed on this page, choose the most recent one.
10. Now open Reason and use the Auto-Detect button in the Control Surface preferences.

After a few seconds, both of Panorama’s control surfaces should be detected by Reason.