Troubleshooting Issues With Impact LX+/GX

Impact Setup & Troubleshooting, Recently Added Articles

Many of the most common issues which users encounter can be resolved by restoring the default settings for your controller.

Factory restore procedure for Impact series controllers

For the LX25+, LX49+ and LX61+:

  1. Turn the Impact off.
  2. Hold both Octave buttons while turning the Impact back on.
  3. The display will show the firmware version number, followed by 8.8.8. and then it will return to normal operation.
  4. Release the Octave buttons.

For the LX88+:

  1. Turn the Impact off.
  2. Hold the ‘Split’ and ‘Layer’ buttons while turning the Impact back on.
  3. The display will show the firmware version number, followed by 8.8.8. and then it will return to normal operation.
  4. Release the ‘Split’ and ‘Layer’ buttons.

For GX series and SE49:

  1. Turn the Impact off.
  2. Hold both Octave buttons while turning the Impact back on.
  3. The LEDs will light in a cycle and then return to normal operation.
  4. Release the Octave buttons.

If your Impact LX+ stops communicating with your computer and music software during use, most likely it’s caused by a USB Power issue, as described on this page: USB Power and Impact

Here is a list of potential solutions:

  • Connect the LX+ to a different USB port.
  • Try a different USB cable (start with the included cable if you are not already using it)
  • Connect the LX+ using a powered USB hub. Do not use a passive USB hub (a hub which does not have it’s own power supply) or a hub which is built into a display.
  • Start the LX+ in low power mode. You can either, hold the ‘Loop’ and ‘Record’ buttons while turning the unit on (this is temporary, low power mode will be deactivated the next time you turn the LX+ off and on again) or by following these steps:

    1. Hold Shift and press Patch> (Setup). The display will say ‘S.E.t.’
    2. Press key G#2 (labeled ‘Low Pwr Mode’). The display will say ‘O.F.F.’
    3. Press key C3 (labeled ‘-‘). The display will say ‘.O.n.’ and the LEDs for the pads will turn off.
    4. Hold Shift and press Patch> (Setup) to exit Setup mode.

If some functions of your controller are working correctly but others are not, please refer to the DAW specific Setup and Troubleshooting guides on this page: Impact Support

If you find that the LX+ has become unresponsive, check if the display will update when you move a control (knobs, faders, Pitch/Mod Wheel). Also try tapping a pad and check if the Pad LED changes color when pressed.

If the display doesn’t update to show the current value for the control you moved or if the pad LEDs don’t change color as you tap them, please contact our support staff.