Logic Setup and Troubleshooting: Impact

Impact Setup & Troubleshooting

Here are the steps you need to go through to get Logic up and running with your Impact series controller:

  1. Make sure Logic is already installed on your computer. If not, please install Logic first and open Logic at least once, before running the installer for Nektar DAW integration software.
  2. Download the ‘Impact_Apple_Integration’ file from your Account page after registering your product. If you selected Logic as your DAW, you’ll find the link below your product registration.
  3. Run the ‘Impact_Apple_Support’ installer and follow the onscreen instructions.
  4. Plug-in your Impact keyboard and make sure it’s switched on (if you didn’t do so already).
  5. Launch Logic.
  6. Create a new Project or open an existing one.
  7. The Control Surface Setup window will appear to indicate that Logic has detected a new control surface. See image 1.

Troubleshooting

If the controls/keys on your Impact iX, GX, LX, LX+, or SE25/49 are behaving unusually or simply not working try this fix.

  1. Close any applications you have open.
  2. Open a Finder window.
  3. Open the ‘Go’ menu at the top of the screen.
  4. Select ‘Go to folder…’
  5. Type ‘~/Library/Preferences
  6. Click ‘Go’.
  7. Find com.apple.logic.pro.cs and move it to the trash (Important!)
  8. Empty the Trash.
  9. In the Finder go to //Applications/Nektar/LX49 or //Applications/Nektar/Apple.
  10. Run the uninstaller located in that directory.
  11. Restart your computer.
  12. Start Logic and create an empty project (this is just so Logic creates a new cs file).
  13. Quit Logic.
  14. Run the latest installer (the latest installers can always be found on your Account page).
  15. Start Logic again.

You should now be able to control Logic’s mixer from Mixer Mode, and the instrument on the currently selected track in Instrument Mode.

If your Impact LX keyboard is detected in Logic but control surface functions are not working, check the USB Port Setup Mode:

  1. Press the ‘Setup’ button on your Impact keyboard (hold ‘Shift/Mute’ and ‘Patch> (Setup)’, if you have an LX+).
  2. Press the A2 key on the keyboard.
  3. The display should say ‘0.0.1.’ if you are using an original Impact LX. It should say ‘0.0.2.’ if you have an LX+.
  4. If the display says ‘0.0.0.’, change it by pressing the C# key with ‘+’ above it. If you are using an Impact LX25 or LX25+, you will need to press the C3 key (labeled ‘Enter’) before you can change this setting.

Patch Changes
If you find that the [< Patch] and [Patch >] buttons don’t work when controlling a third-party plug-in, it’s likely because the plug-in uses it’s own patch browser. The Patch buttons on the Impact series control the patch navigation functions of the DAW, so you may need to save the plug-ins presets in your DAWs patch format, before you can use the Patch buttons on the Impact controller for patch navigation. You can find more information about saving patches in your DAW, in the documentation for that program.

Known Issues

Currently Nektar controllers will operate as generic MIDI devices when running Logic or GarageBand as native applications on M1 based Apple computers. We are working on updates to our software.

In the meantime, you can run Logic and GarageBand in an Intel Mac emulation layer called Rosetta and our support software for those applications will work. Please follow these steps:

  1. Open a Finder window.
  2. Select ‘Applications’ from the list on the left side of the window.
  3. Right-click on the Logic Pro or GaragBand app and select ‘Get Info…’. (Image 1)
  4. Tick the ‘Open in Rosetta’ option. (Image 2)
  5. Close the Info window.
  6. Start Logic or GarageBand.

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