About Your Nektar Account and Product Registrations
Your Nektar Account page is where you can find files associated with any Nektar products you have registered. You can also change your account settings, view order details, change e-mail preferences and manage support cases.
Change E-mail
If you need to change the e-mail address associated with your account, you can do so from this page: Change e-mail address. Make sure to check your Spam folder if you don’t immediately see the verification email in your inbox.
The link sends you directly to our Oracle database login page. You’ll be able to change your email address once you have logged in using your regular Nektar login credentials.
Note: You cannot use this login page for accessing downloads for your Nektar product.
You can find e-mail preferences under ‘Settings’ on the left side of page (Image 1).
Image 1
Transferring product registrations
If you are selling your Nektar product or if you would like a product removed from your account page, please contact Nektar tech support, so we can remove the product registration. If you purchased a Nektar controller second hand and you are not sure if it is still registered to the original owner, please contact us and provide the serial number for your Nektar product, so we can check if it is still registered.
While a Nektar product can be registered to more than one account (so an existing registration will not prevent a new owner from registering), we do ask that you let us know when you plan to sell your Nektar product. That way, there is no confusion about who currently owns the product.
Editing Product Registration
If you have registered a product but are now using a different DAW or OS and you don’t see the files you need for your Nektar controller, you can edit your product registration. Click the edit button shown in image 2, then select the DAW and OS you are using, as shown in image 3.
Image 2
Image 3
Support
You can submit a new case or check on the status of existing cases by clicking ‘Cases’, on the left side of the screen. See image 4. Normally we suggest updating support cases by replying to the notification e-mail you receive from the Nektar support system, but if you are having trouble sending or receiving e-mail you can reply to cases from this page, by clicking on the case name.
Image 4
Orders
You can check on the status of an order by clicking on ‘Orders’, then select ‘Order History’. See image 5.
